Wednesday, December 13 2017, 2:10 am

FAQ's

How do I make a transaction with IG Capital?

For any IG Capital transaction must first be registered as a customer of our Brokerage.

What are the requisites to register as an IG Capital client?

Simply fill and sign the Client registration form, in which you declare to have read, understood and accepted the Terms and Conditions of Employment at IG Capital Corp. Casa de Valores.

Where can I review the Terms and Conditions of the Brokerage Account?

They are available on our website through the link on digitized forms. Physical copies may be requested at our offices.

What are the customer registration forms and where I get them?

The Client Registration Forms are made by a Customer Identification form, an Investor Profile, Affidavit of lawful origin and use of funds and a Record of Authorized Signatures. These can be requested at our offices or via e-mail. They can also be downloaded from our website.

Which documents are needed in addition to the form?

In case of a Personal Account:
- Copy of the current I.D. and Passport of the client and signatories.
- Two Bank References or two Commercial references of the client and signatories.
- Copy of the valid RIF or copy of the Tax declaration.
- Copy of a service receipt with term not exceeding 90 days of issued.
- Job letter or Income Declaration with term not exceeding 90 days of issued.

In case of a Corporate Account:
- Copy of the Articles of Incorporation, Certificate of Incorporation and Shares Certificates including all the modifications including the certificate designating the legal representative.
- Two Bank References or two Commercial references of company.
- Copy of the valid RIF or RUC.
- Copy of a service receipt with term not exceeding 90 days of issued.
- Financial statement of the company.
- Copy of the I.D. and Passport of the legal representative, dignitaries, director, final beneficiary, legal representative and signatories.
- Two Bank References or two Commercial references of the legal representative and signatories.

Do I need to print and send the Contract Terms and Conditions with the documents I should submit?

No. After you provide us all the complete forms and documents, we will send you the contract.

** It is important, in order to formalize a registration, to submit the complete and documents at our offices **

Once registered as a customer, do I fill out the forms each time I close a deal?

No. The client Registry is made once, which will allow closing as many deals as you wish.

Does the acceptance of the Contract Terms and Conditions generate costs to me or does it bind me to anything?

No. It just records you as a client for future operations you want to close at IG Capital.

How do I close a transaction with IG Capital?

The client must contact us by telephone and agree to the transaction with their executive. Once agreed and closed, IG Capital will send you a confirmation, which you must accept and send your payment instructions, which will be executed within the agreed value date.

What is the transaction date?

It is the date when the client pacts an operation which is confirmed by IG Capital.

What is the value date?

It is the date when the transaction is settled. For stock operations the standard is 3 working days, for swap securities it is 2 working days and for Purchase / Sale of Fixed Income Securities it is 1 day in the local market and 3 days in the international market.